Refund policy

We believe in quality, transparency, and making your experience with us as smooth as possible. Below is our complete refund policy, outlining what qualifies, how to request a refund, and what to expect.

Eligibility for Refunds

Refunds are available for items that arrive damaged, misprinted, or defective. We want to make sure you receive the quality you deserve, and we’ll gladly process a refund when there's an issue on our end.

Timeframe for Refund Requests

To be eligible for a refund, you must submit your request within 14 days of delivery. Any request made beyond this period may not be accepted, so please get in touch as soon as possible if there is a problem.

Condition of Returned Items

To qualify for a refund, items must be unworn and unwashed. In most verified cases, you won’t need to return the item. Instead, clear photos of the issue will typically be sufficient for us to process your refund.

How to Request a Refund

To request a refund, please email our customer support at help@inclusionforlife.com Be sure to include your order number and a brief explanation of the issue. We aim to respond within 24–48 hours to get things resolved quickly.

Refund Method

If your refund is approved, it will be processed to your original payment method within 7–10 business days. You’ll receive a confirmation once the refund is issued.

Non-Refundable Items or Services

The following items are non-refundable:

  • Gift cards
  • Digital downloads
  • Custom-made items
  • Items purchased during clearance sales
    All sales on these items are considered final.
Shipping Costs and Refunds

Please note that original shipping costs are non-refundable, and any return shipping is the responsibility of the customer, unless otherwise agreed upon due to special circumstances.

Exchanges

We do offer exchanges for defective items only. If you receive a defective product, please contact us within 7 days of delivery so we can assist you with an exchange.

Refunds for Cancellations

Orders can be cancelled within 12 hours, as long as production has not started. Once production begins, cancellations may not be possible.

Contact Information

For all questions or concerns related to refunds, returns, or cancellations, please reach out to us at help@inclusionforlife.com

We typically respond within 24–48 hours.